Automate your support ticket routing and respond 3x faster
Supperto automatically analyzes, classifies, and routes support tickets to the right department, saving your team 5+ hours each week.
Incoming support ticket analyzed:
Customer unable to access account after password reset
Classification
Account Access Issue
Department
Technical Support
Response Time
Est. 30-60 minutes
The Pain of Manual Ticket Sorting
As your business grows, so does your support volume. Without an automated system, your team faces mounting challenges that affect both efficiency and customer satisfaction.
Wasted Time
Support agents spend hours manually sorting and categorizing tickets, delaying actual problem-solving.
Misrouted Tickets
Tickets often get sent to the wrong department, causing multiple transfers and customer frustration.
Inconsistent Prioritization
Critical issues can get buried among lower-priority tickets, leading to SLA breaches.
wasted per agent weekly
Most support teams waste up to 75% of their time on administrative tasks rather than solving customer problems.
The Solution: AI-Powered Ticket Processing
Supperto uses advanced AI to automatically analyze, categorize, and route support tickets, freeing your team to focus on what really matters: solving customer problems.
- Automatic classification of ticket type and urgency
- Intelligent routing to the right department
- Data extraction into structured formats
- Automatic customer acknowledgments
- Detailed analytics on support patterns
Enterprise Power, SMB Price
Starting at just $49/month vs. enterprise solutions at $1000+
Incoming Support Ticket
AI Processing
Ticket Routed & Customer Notified
Why Supperto?
We combine sophisticated AI ticket classification with a groundbreaking natural language interface that lets support managers create complex routing rules using simple prompts. Just describe what you want in plain English, and our AI builds the entire workflow.
Just describe what you want:
Condition: Ticket context recognized as billing related
Customer Type: Enterprise customer detected
Time Filter: Monday-Friday, 9am-5pm
Action: Assign to Finance Team queue, Priority = Medium
Innovation That's Actually Accessible
Unlike enterprise solutions that cost $1000+/month or basic tools requiring technical setup, Supperto brings true innovation with a simple yet powerful approach that anyone can use, starting at just $79/month.
Natural Language Rule Creation
No coding or complex interfaces - just describe what you want in plain English. Refine with additional prompts.
Context-Aware Classification
Our AI understands the full context of tickets, not just keywords or patterns, detecting intent, sentiment, and complexity.
Knowledge-Enhanced Routing
Connect your support documentation to intelligently route tickets based on specific knowledge areas and identify the most suitable agent.
Dynamic Visual Workflows
Easily refine routing rules through additional prompts and see the complete workflow visualization update in real-time.
Natural Language to Powerful Workflows: Support Automation Reimagined
Supperto transforms how support teams create routing rules. Instead of complex technical configurations, simply describe what you want in natural language. Our advanced AI understands context, intent, and business logic to build sophisticated workflows instantly.
Natural Language to Workflow Demonstration
The Traditional Way vs. The Supperto Way
BEFORE: Complex Technical Setup
- Complex code or UI configuration
- Requires technical expertise
- Days or weeks to implement
- Difficult to modify or refine
AFTER: Simple Natural Language
- Simple natural language instruction
- No technical expertise needed
- Minutes to implement
- Easy to modify with follow-up instructions
Key Benefits
Minutes, Not Weeks
Create complex routing rules in minutes instead of days or weeks of technical setup.
No Technical Expertise Required
Support managers can create and modify routing workflows without IT or developer assistance.
Continuously Evolving
Easily refine existing rules with additional instructions like 'Also include customers who mention database errors'.
Business Logic, Not Keywords
Our AI understands business concepts and customer intent, not just matching keywords.
Instant Visualization
See your natural language instructions transformed into visual workflows for transparency.
Powerful Example Instructions
See what's possible with Supperto's natural language routing capabilities. Just type instructions like these to create complex workflow rules instantly.
"I created our entire support routing structure in an afternoon by just describing what we needed. What would have taken weeks of technical setup was done in hours."
Support Operations Manager
Enterprise Software Company
See how your support workflows transform in seconds
Key Benefits
Supperto transforms your support operations with measurable improvements in efficiency, response time, and cost reduction.
Save 5+ Hours Per Week
Eliminate manual ticket sorting and routing, giving your agents back valuable time to focus on solving customer issues.
Respond 3x Faster
Automatic ticket classification and routing ensures the right team gets the right tickets immediately.
Reduce Support Costs by 30%
Increase agent efficiency, reduce misrouted tickets, and improve first-contact resolution rates.
Real Impact for Your Team
Based on customer data from teams of 5-20 support agents.
reduction in ticket misrouting
increase in first-contact resolution
of users report improved CSAT
How Supperto Works
Setting up and using Supperto is simple. Our AI does the heavy lifting so your team can focus on what they do best.
Easy Integration
Connect Supperto to your existing tools via our simple integrations with Zendesk, email, or our widget.
Ticket Analysis
Our AI reads and understands each ticket, identifying the issue type, urgency, and required action.
Smart Categorization
Tickets are automatically classified and prioritized based on content and customer history.
Intelligent Routing
Tickets are sent to the right department with extracted key information for faster resolution.
Typical Support Workflow with Supperto
Customer submits a support request
Via email, chat, or your existing helpdesk platform
Supperto analyzes the ticket content
The AI identifies issue type, priority level, and sentiment
Ticket is routed to the correct department
Based on your team structure and the issue classification
Customer receives an automated acknowledgment
With issue confirmation and estimated response time
Support agent receives pre-analyzed ticket
With extracted data points and suggested solutions based on similar past tickets
Seamless Integrations
Supperto works with your existing tools right out of the box. No complex setup or migration required.
Zendesk
Connect directly to your Zendesk account for seamless ticket processing.
- Automatic ticket tagging
- Agent assignment
- Customer data sync
ServiceNow
Integrate with ServiceNow to streamline your enterprise support operations.
- Enterprise workflow integration
- Detailed ticket analytics
- Custom field mapping
Freshdesk
Integrate with your Freshdesk helpdesk for intelligent ticket analysis.
- Ticket categorization
- Priority setting
- Agent routing
Website Widget
Add our chat widget to your website for instant ticket creation and routing.
- Easy installation
- Branded experience
- Real-time processing
More integrations coming soon:
See Supperto in Action
Try out our interactive demo to see how Supperto analyzes and processes support tickets in real-time.
Test Our AI Ticket Analysis
Enter a sample support request below to see how our AI analyzes and classifies it in real-time.
Simple, Transparent Pricing
Plans that grow with your business. All plans include a 14-day free trial with no credit card required.
Starter
Perfect for small teams just getting started
- Up to 500 tickets/month
- 1 integration (Zendesk OR email)
- Basic natural language routing setup
- Up to 3 departments/teams
- Email support
- 14-day free trial
Growth
Ideal for growing support teams
- Up to 2,000 tickets/month
- All core integrations
- Advanced natural language workflow creation
- Basic knowledge base integration (25 documents)
- Up to 8 departments/teams
- Priority support
- Analytics dashboard
Business
For established businesses with high volume
- Up to 10,000 tickets/month
- All integrations + API access
- Enterprise-grade natural language workflow creation
- Advanced knowledge base (unlimited documents)
- Unlimited departments/teams
- Dedicated account manager
- Advanced analytics and reporting
- Custom training session
Enterprise Solution
Enterprise Features
- Unlimited tickets
- Custom integrations
- Advanced security features
- Dedicated environment
- SLA guarantees
- Workflow templates library
- White-glove implementation
Custom Pricing
Tailored solutions for large organizations with complex support needs
What Our Customers Say
Hear from teams that have transformed their customer support operations with Supperto.
"Supperto completely transformed our support workflow. We've reduced response times by over 60% and our team can focus on solving problems instead of sorting tickets."
Sarah Chen
Head of Customer Support, TechStar Solutions
"The ROI was immediate. Within the first month, we saved our team over 80 hours of manual work while improving our customer satisfaction scores."
Michael Rodriguez
Customer Success Manager, GrowthBox
"As a small team, we were drowning in support tickets. Supperto changed everything by making sure the right issues got to the right people instantly."
Emily Thomas
Founder & CEO, LaunchPad
Frequently Asked Questions
Everything you need to know about Supperto and how it can transform your support operations.
Still have questions? We're here to help.
Contact our support teamReady to transform your customer support?
Join hundreds of support teams saving time and improving customer satisfaction with Supperto.